How a Coffee Chain Optimized Their Operations By Implementing LS Retail Solutions
Doral, Florida — June 2nd, 2023 — Optimus Business Transformation and the SaaS architecture were selected for Casa de Café (Coffee House) in Costa Rica for this project, as the combo greatly sped up the process," says Sebastian Choussy, General Manager at Casa del Café. "This also provided valuable experience for future migration to SaaS in Nicaragua."
The company was delighted with the services and guidance they received from their IT partner and the collaboration between their teams. "We learned the importance of comprehensive unit testing, considering as many business scenarios as possible," says Choussy.
Casa del Café aspires to be a resource-positive company committed to sustainably bringing coffee to customers. Their commitments range from embracing sustainable practices in their restaurants to supporting educational programs and training farmers on better resource management. Casa del Café believes it can provide some of the world's highest-quality coffee while positively impacting the lives of coffee producers and their communities.
Though the company is primarily known for its selection of freshly roasted gourmet coffee, they also offer a variety of refreshments and light dishes.
Casa del Café has been using LS Retail's business management software and Microsoft Dynamics 365 Business Central to effectively manage their outlets in Nicaragua for years, and they have been delighted with the results.
In 2022, the company expanded its operations beyond Nicaragua and opened its first outlet in Costa Rica, where they currently operate one site. After carefully assessing the market requirements, the management team at Casa del Café decided to implement LS Central for restaurants. This comprehensive solution can cover all their retail, food, and hospitality needs.
The company opted for the SaaS-based version of the software due to the numerous advantages it offers, including:
Automatic updates to the latest version of the software.
Enhanced security and reliability.
Regular upgrades to ensure the system stays upgraded.
Seamless business continuity without any downtime.
A straightforward payment structure.
Benefits
The LS Retail software solution has streamlined vital business processes in Casa del Café, resulting in the following benefits:
Total control over their business – Management can oversee their locations from headquarters while accessing all business information in one central place.
Increased efficiency – "We used to spend too much time on manual, redundant tasks," says Choussy. "By automating these tasks, we've been able to reduce errors and focus on higher-value tasks like delivering excellent customer service."
Lower infrastructure costs – Reflecting on their experience, the company is pleased with the decision to run the system in the cloud. "Compared to Nicaragua, where we operate on-premises, we have seen significant cost savings in infrastructure, integration development, additional system licensing, and increased operational efficiency," says Choussy.
To sustain their growth, the management team at Casa del Café has already set new technology targets. "We operate in a highly competitive market, which requires our business to evolve and innovate constantly," says Choussy. "Technology is at the core of it and enables us to onboard staff faster, improve cost efficiency, attract new customers, and open new locations."
As a next step, the company intends to migrate all its stores in Nicaragua to LS Central SaaS. They will also explore ways to achieve broader functional coverage, implement more automation, and streamline integrations with other applications they use.
They are confident that LS Retail's technology, combined with the services provided by Optimus Business Transformation, will enable them to enhance the customer experience across all their channels.
About Optimus Business Transformation
Optimus provides cutting-edge technology consulting and software solutions tailored to our client's unique needs across eight industries. Our expertise spans innovative technology platforms, empowering our clients to embark on a seamless digital transformation journey. We take pride in becoming our client's trusted advisors and diligently serving them throughout their evolution in the industry
