JEM Worldwide
Case Study
Their Situation
JEM Worldwide, a resort development and management company with over 40 years of experience, operates luxurious hotels in the Cayman Islands and Turks & Caicos Islands. These properties include two all-inclusive resorts in the Cayman Islands and a 5-star hotel in Turks & Caicos offering fine dining, spa treatments, retail operations, and water-based excursions.
A fragmented system of platforms, including Microsoft Dynamics SL ERP, SilverWare POS, Resort Data Processing PMS, WebRez, and Micros, hindered the company's operations. These disconnected systems required manual processes in Excel for accounting and reporting, leading to inefficiencies, frequent errors, and time-intensive workflows.
Facing escalating costs and an inability to scale with its legacy infrastructure, JEM Worldwide sought a centralized, cloud-based platform to streamline operations, enhance reporting accuracy, and meet the demands of its expanding business.
The Implementation
After evaluating several options, JEM Worldwide selected LS Central for Hotels, an all-in-one software platform built on Microsoft Dynamics 365 Business Central ERP. This comprehensive solution unified financial, reservation, retail, food service, and inventory functions into a single, cohesive system.
To ensure a successful transition, JEM Worldwide partnered with Optimus Business Transformation, a SaaS expert with a proven track record in delivering LS Retail solutions for Caribbean businesses. Optimus conducted on-site interviews and assessments in Tampa and Turks & Caicos to thoroughly understand JEM Worldwide’s operations and align the solution with their objectives.
The implementation followed a structured seven-phase plan, which included rolling out LS Central at initial locations, automating accounts payable, setting up analytics, and integrating Bookings for LS Central for activities like scuba diving and water sports. Despite initial challenges, Optimus completed the project under budget and within scope. They also accelerated the incorporation of Purchase Order Processing (POP) features, initially planned for a later phase, demonstrating exceptional efficiency.
The Solution
LS Central for Hotels provided JEM Worldwide with a unified, cloud-based platform that replaced its fragmented IT infrastructure. The system seamlessly integrated essential functions, including reservations, food and beverage services, retail, inventory, and supply chain management.
One key feature, Bookings for LS Central, transformed the reservation process by allowing customers to book multiple services in a single transaction. This streamlined experience improved resource management and operational efficiency while enhancing guest satisfaction.
With Optimus Business Transformation’s support, JEM Worldwide implemented a standardized approach across all locations, ensuring consistency and efficiency in the rollout process. This strategy simplified the implementation and created a strong foundation for future system enhancements.
Benefits
The implementation of LS Central for Hotels brought significant improvements to JEM Worldwide’s operations. The centralized system eliminated redundant processes, improved data accuracy, and streamlined workflows across all locations. Automation in accounting, reporting, and inventory management allowed the company to allocate more time and resources to enhance the guest experience.
Integrating Bookings for LS Central optimized the scheduling and management of activities, reducing conflicts and ensuring better resource utilization. The shift to a cloud-based infrastructure provided greater flexibility, scalability, and cost efficiency, enabling JEM Worldwide to adapt to market demands and support its growth objectives.
Encouraged by the success of the initial rollout, the company decided to expand its use of LS Central, incorporating additional features, further automating processes, and exploring AI-driven technologies to enhance operations and customer engagement.
Conclusion
The partnership between JEM Worldwide and Optimus Business Transformation demonstrates the power of adopting a unified, cloud-based platform. By implementing LS Central for Hotels, JEM Worldwide streamlined operations, reduced costs, and enhanced efficiency across its resorts.
This technological transformation improved guest satisfaction and provided the scalability needed for future growth. With Optimus’ expertise and LS Retail’s comprehensive solutions, JEM Worldwide is poised to maintain its position as a leader in the competitive hospitality industry.