NAMCO
Case Study
Their Situation
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Namco Pools, a leading retailer of pools, spas, and patio furniture in the United States, was facing mounting financial strain due to the use of an expensive connector between Magento & Microsoft Dynamics 365 Business Central. Beyond the high implementation cost, Namco was also burdened with ongoing website fees, creating an unsustainable model for long-term growth.
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The company realized that maintaining this integration was neither scalable nor cost-e ective. Their objective was to find a more economical and future-ready solution that could deliver equivalent performance while ensuring long-term sustainability and flexibility.
The Implementation
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To modernize its operations & reduce technical overhead, Namco Pools implemented LS Central, a unified commerce solution built on Microsoft Dynamics 365 Business Central. The shift from locally hosted systems to a cloud-based platform eliminated delays and improved system performance and reliability. As part of the digital upgrade, Namco also adopted the native Shopify connector, enabling real-time synchronization of orders, inventory, and pricing across online and in-store channels.
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The implementation was led by Optimus Business Transformation, who ensured a smooth transition with minimal disruption and empowered Namco’s team to manage and scale the solution independently.
The Solution
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With LS Central, Namco Pools unified its sales, inventory & customer data into a single, centralized system. This not only streamlined internal processes but also improved the customer experience across all channels. The system’s built-in eCommerce capabilities provided real-time synchronization between their online store and brick-and-mortar operations ensuring pricing, promotions, and product availability were always accurate. LS Central’s scalability also allowed Namco to adapt quickly to seasonal demand shifts and business growth without additional complexity.
Benefits​
The transition to LS Central delivered immediate and lasting improvements across Namco’s operations. By centralizing commerce operations and eliminating reliance on outdated systems, the company was able to boost efficiency and performance across the board.
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Significant cost reduction by eliminating third-party Magento connector.
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Seamless real-time synchronization of inventory, pricing, and orders across all channels.
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Enhanced customer experience through accurate, timely information both online and in-store.
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Improved system performance and accessibility through cloud infrastructure.
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Increased agility to scale up or down based on seasonal and business needs.
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Streamlined order fulfillment and simplified in-store pickup.
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Enhanced reporting for financial and merchandising operations.
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Minimal technical disruptions and faster employee onboarding.
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Revenue impact visible from day one, with $15,000 in online sales during the first week.
Conclusion​
Namco Pools’ strategic decision to adopt LS Central guided by Optimus Business Transformation marked a major step toward operational modernization. The move to a cloud-based, unified platform simplified their infrastructure, reduced costs, and allowed for more agile, scalable retail management.
The project not only resolved immediate challenges related to cost and ine ciency but also empowered Namco to grow with confidence, o ering their customers a smoother, more connected experience across every sales channel.